Terms & Conditions
Orders must be confirmed by a Kiss The Cook representative by email or phone. Orders that are not confirmed are not scheduled for a delivery. If you place an order and are not contacted by a rerpresentative, assume your order is not scheduled.
We appreciate your order as far in advance as possible. Orders placed online require 24hours notice. In most cases we are able to accommodate breakfast orders placed by 12:00 noon for the next business day and lunch orders placed by 3pm for the next business day. Please call 416.264.4040 if you have a short notice order and we will do our utmost to accommodate you. $100.00 pre-tax is the minimum order.
24hours notice is required to guarantee cancellation. Orders cancelled in less notice are subject to full payment. This includes orders cancelled due to inclement weather, natural disasters or any unrelated issues that are not caused by Kiss the Cook Catering Inc.. Please e-mail cancellations to firstname.lastname@example.org or your account representative. All e-mails will be responded to as soon as possible. Cancelled orders that are still chargeable under our policy will be delivered unless otherwise requested. With your consent, we can deliver to Homes First Society, our local homeless shelter. Are you facing a last minute cancellation? Let’s do a good deed and feed someone in need.
Please consult with your Account Executive for any special set-up assistance needs. For example: if you have ordered rentals for a buffet or require the set-up of a buffet, additional charges may apply.
All orders are subject to a delivery charge based on location and time of delivery. All deliveries made on china/platters are scheduled to be picked up the following business day. If you require same day pick-up, additional charges will apply. Delivery times are not guaranteed, they are delivered within one (1/2) hour of scheduled delivery. If you require specific timed delivery, extra charges will apply. Chaffing dishes can be ordered in advance at $25.00 per unit rental fee. Our drivers will help you to set-up the warming equipment at no extra charge. Hot bags / boxes can also be requested to keep food warm if a meeting is delayed or delivery is on the early side of your window. A rental fee of $25.00 will apply and equipment will be picked up the following business day.
We accept cash, cheque, Visa or MasterCard. Corporate accounts are available upon completion of an account application and with Kiss the Cook Catering management approval. Net terms of up to 30 days are available.
All orders must be paid in full prior to delivery, unless you have established account terms. On orders that are more than $2000.00, a 50% deposit is required at time of booking. If you are a high volume, regular client these deposit terms may not apply. Please speak with Kiss the Cook Catering management to confirm deposit requirements for your upcoming order.
Your corporate drop-off order will be presented on disposable serving platters. If specified, we can provide attractive ceramic platters at an additional charge of $25.00 per order. Kiss the Cook Catering Inc. can also provide chafing dishes, linens, fine china, glasses, silverware, tables, and chairs. Please inquire at least 72 hours in advance to confirm any rental orders. Rentals will be scheduled for pick-up the following business day. Delivery of rentals at a specific time, may result in additional fees. Please contact us at 416-264-4040 for a custom rental quote.
Our professional team, including event supervisors, chefs, waiters and bartenders, are available upon request. 72 hours or more notice required for any service personnel. A 15% standard gratuity is applied to orders requiring service staff. Delivery drivers may be provided a gratuity upon your discretion. Please notify Kiss the Cook Catering Inc. regarding the addition of any gratuities to be applied to your final invoice.
Full Service Events
Your Catering & Event Coordinator can help you build a custom menu for your upcoming event and will assist with all of your event needs, including booking staff, décor, linens, equipment, tenting, venue placement and floral arrangements. Please visit our full-service catering division online at www.kissthecookcatering.com
Prices are subject to change without notice.
Orders for menu items received in less than 72 hours may be subject to availability. If you place an order and an ingredient can not be supplied we will contact you after receiving the order to provide notice. Substitutions will be offered. Some ingredients are subject to seasonal availability. Please contact us if you have any questions or concerns.
Presentation may vary from images shown on our website. We always strive to attractively present all catering products. If you require a particular or special food presentation please contact us to discuss your expectation in advance. Special plating and rentals may be arranged within 72hours notice.
Broken, Lost or Damaged Equipment
Broken, lost or damaged catering equipment or property of Kiss the Cook Catering will be charged to the client.