Return and Refund Policy
Return & Refund Policy
Although we strive for perfection with every catering order we make, sometimes items come up that need to be addressed.
If there is any problem with your food order, you MUST let us know immediately by telephone (416-264-4040). It is vital that you inform us of the problem immediately (same day as delivery). Complaints issued more than 24hours after the delivery will not be considered for refund.
DUE TO THE PERISHABLE NATURE OF OUR PRODUCTS IF A COMPLAINT IS NOT FILED IMMEDIATELY AND THE PRODUCT NOT RETURNED THE SAME DAY OR LATEST THE NEXT DAY THE ITEM WILL NOT BE CONSIDERED FOR RETURN/REFUND.
If the product cannot be returned please follow up via email within 24hours of delivery and sending a photo of any products causing concern.
*Products with only small fractions remaining (for example, 5 or 6 pieces of a 20 slice cake) will not be considered for a refund. Do not throw any of the product away. Please leave the original packaging intact.
Should your product be damaged in delivery, or the wrong items delivered, please contact us immediately, and follow up with an email containing a photo of any product damage. You may receive a replacement delivery or credit on a future purchase.
If your complaint is not received within 24 hours there will be no refund issued. Refunds or credits issued for dissatisfaction with consumables are at the sole discretion of Kiss the Cook Catering Inc. Please give us the chance to resolve the problem before disputing your transaction.
Pre-paid orders cancelled with more than 24hours notice will receive full refund. Orders cancelled with less than 24hours notice are subject to 100% charge.
Refunds will be made via the method of payment you used to make your purchase.
If you have any questions about our return policy or about your order, please do not hesitate to contact us at firstname.lastname@example.org